Privacy Policy

StayVoyages ("we," "us," "our") operates as a travel agency providing international and domestic trip planning, visa assistance, and related travel services. This policy explains what information we collect when you interact with us — through our website, WhatsApp, email, phone, or in person at our office — and how we use, store, and protect it.

By contacting us through any of these channels, you agree to the practices described in this policy.

1. Information We Collect

We collect information you provide directly to us, including:

• Contact details: name, phone number, email address
• Trip details: destination, travel dates, trip type, and preferences you share with us
• Travel documentation: passport and visa-related information, only when needed to process a visa application or booking on your behalf
• Communication records: messages sent to us via WhatsApp, email, or our website, including conversations with our automated WhatsApp assistant

We do not collect payment card details directly through our website or WhatsApp chatbot; any payment information is handled separately through secure, direct arrangements with our team.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and plan your trip
• Prepare and submit visa applications on your behalf, where applicable
• Communicate with you about bookings, itineraries, and travel updates
• Improve our services based on the questions and requests we receive
• Send you information about relevant travel packages, where you've indicated interest in hearing from us

3. WhatsApp Communications

When you message StayVoyages on WhatsApp, your messages may be received and processed by our automated assistant to gather initial trip details (destination, trip type, travel dates, and your name) before a team member follows up personally. This automation is provided through WhatsApp's official Business Platform, operated by Meta.

Information you share via WhatsApp is stored securely and used solely to prepare your travel inquiry for our team. We do not use your WhatsApp data for purposes unrelated to the service you've requested, and we do not sell or rent this information to third parties.

4. How We Share Your Information

We share your information only where necessary to deliver the service you've requested:

• Visa authorities and embassies — when processing a visa application on your behalf
• Airlines, hotels, and tour operators — when finalizing bookings and reservations
• Service providers we rely on to operate (such as our website hosting and email providers), who are only given the access needed to perform their function

We do not sell your personal information to third parties for marketing or any other purpose.

5. Data Storage & Security

Your information is stored using reputable third-party infrastructure providers with industry-standard security practices. We take reasonable steps to protect your information from unauthorized access, but no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

We retain your information for as long as needed to provide our services and maintain accurate business records, or as required by law.

6. Your Rights

You have the right to:

• Ask what information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, where we are not legally required to retain it (for example, records tied to a completed visa application)
• Opt out of promotional messages at any time by telling us directly

To exercise any of these rights, contact us using the details below.

7. Children's Privacy

Our services are intended for adults arranging travel. We do not knowingly collect information directly from children. Information about minors is only collected when a parent or guardian provides it as part of arranging family travel.

8. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. The effective date at the top of this page will always reflect the most recent version.

9. Contact Us